Renewals Representative (German Speaking)

About Us

Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos' complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Role Summary

You will manage a high-volume book of mid-market renewal accounts across EMEA.

This role requires strong organisation, outbound discipline, and the ability to work closely with both field sales and channel partners to secure on-time renewals.

Success in this role comes from pace, ownership, and structured execution.

What You Will Do

• Manage a high-volume portfolio of renewal opportunities
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• Achieve quarterly sales goals and drive the renewals sales process
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• Proactively engage customers and channel partners 90-120 days before expiry Work in close alignment with field AEs on shared accounts
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• Drive urgency through partners to secure timely quotes and orders
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• Identify churn risk early and escalate with proposed solutions
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• Maintain accurate forecasting and pipeline hygiene in SFDC
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• Deliver consistent outbound activity to protect revenue
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• Own and manage the end-to-end renewals process, including maintaining an accurate forecast status in SFDC
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• Collaborate with the account executive and channel team
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• Identify cross sell opportunities
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• Identify natural expansion
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What You Will Bring

Experience

• 2-5 years in renewals, sales, or account management (SaaS preferred)
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• Comfortable managing a high-volume book of business in:
  
  • Commercial
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  • Midmarket
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  • Enterprise
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• Experience in selling through and with channel partners, and ability to thrive in a team selling environment
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• Proficient in Salesforce (SFDC) any CRM tools
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• Fluency in both German and English
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Skills and Behaviours

• Strong organizational skills; comfortable managing volume
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• Confident and experienced in outbound activity (phone, email, follow-up cadence)
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• Participate in call out days to partner and end users
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• Success with working as a team, Sales AE and Channel
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• Comfortable navigating partner-driven sales cycles
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• Resilient and able to persevere through objections
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• Coachable and open to structured processes
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• Takes ownership and proposes solutions, not problems
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• Team-oriented with a commercial mindset
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• Execute a planned cadence of engagement customers and put detailed strategic account plans in place where appropriate.
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• Looks to enable course correction and contribute to a successful team
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• Work in support of the new business sales team when their expansion business is in conjunction with a pending renewal to ensure full renewal is achieved and partnering to support the additional growth solutions to the customer's desired cybersecurity and business outcomes.
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Renewals Representative by Segment

Enterprise Renewals Rep: Low volume engagement driven primarily through partnership with Enterprise Account Executive, within or outside of the renewal window. Engagement based on collaboration with AE regarding risk or potential. Assume 50 active engagements per quarter.

Midmarket Renewals Rep: Medium volume engagement within renewals window, partnering through opportunity tagging by Account Executive, and outbound engagement for any untagged renewal window opportunities. Assume 75 active engagements per quarter

Commercial Renewals Rep: High volume engagement within renewals window, leveraging outbound digital, cadenced engagements. Motions driven primarily through partner engagement with reactive actions in support of full book of commercial renewals within renewal window.

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Ready to Join Us?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back - we encourage you to apply.

What's Great About Sophos?

• Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.

• Our people - we innovate and create, all of which are accompanied by a great sense of fun and team spirit

• Employee-led diversity and inclusion networks that build community and provide education and advocacy

• Annual charity and fundraising initiatives and volunteer days for employees to support local communities

• Global employee sustainability initiatives to reduce our environmental footprint

• Global fitness and trivia competitions to keep our bodies and minds sharp

• Global wellbeing days for employees to relax and recharge

• Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos' data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.