Senior Lead Incident Manager(English-German speaking) (REF4941D)

Company Description

As Hungary's most attractive employer in 2025 (according to Randstad's representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries.

DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Job Description

• Take the lead in addressing crisis situations in an operational environment
• Assist in resolving critical (P1), complex, and multiple customer incidents, involving all relevant parties
• Support communication efforts with top management and clients regarding incident resolution strategies
• Collaborate effectively with various units/parties involved in incident resolution efforts
• Participate in optimizing and executing handover procedures towards Problem Management
• Contribute to the development and execution of strategies to prevent incident occurrences
• Assist in managing and optimizing IT incident, knowledge, and quality processes
• Contribute to lessons learned and training processes, including documentation creation
• Learn from and support Lead Incident Managers through training, coaching, and shadowing
• Participate in incident simulations (dry runs) and coordinate as needed
• Support Lead Incident Managers as shift leads
• Contribute to projects with strategic relevance under guidance

Qualifications

• Language skills: German (C1) and English (C1)
• Senior profile with strong experience in Incident, Change, and Problem Management
• Good knowledge of IT and data center infrastructure
• Good communication skills, particularly in high-stress situations
• Knowledge of the DTAG IT- landscape and /or willingness to learn and develop yourself
• Customer-centric mindset
• Proven skills to structure complex problems and coordinate execution of tasks

Advantages:
• Exposure to Service Desk operations.
• Familiarity with ticketing tools.
• Awareness of ITIL principles

Additional Information

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.