Senior Salesforce Admin - Chennai, India

Why Exasol? Why Now?

At Exasol, we believe that speed is the key to turning data into impact. Our in-memory, massively parallel processing database is one of the fastest in the world, built from the ground up for analytics at scale. We help financial institutions, retailers, governments, and defense organizations make better decisions faster, by turning complex data into actionable insights in seconds, not hours.

This is a pivotal moment for Exasol. As we continue to grow across Germany and Europe, our business systems play a critical role in enabling our commercial teams to work efficiently, collaborate globally, and deliver value to our customers. Salesforce is our main CRM platform, and we are looking for a motivated Application Manager to help us keep it running smoothly and support our teams in their day-to-day work.

About the Role

We are looking for an Application Manager - Salesforce to join our team. In this role, you will support and maintain Exasol's Salesforce environment, which is the central CRM system used by our commercial and support teams.

You will act as a first point of contact for Salesforce-related questions, requests, and issues from stakeholders across different departments. You will work closely with international teams, especially colleagues and stakeholders based in Germany, to gather and analyse requirements, resolve 1rst and 2nd level tickets, support users and projects, and help improve our CRM processes.

This role is a great opportunity for someone with Salesforce experience who enjoys problem-solving, stakeholder communication, and working in an international environment.

Key Responsibilities

• Support the daily operation of Exasol's Salesforce environment as our main CRM platform.
• Respond to Salesforce-related questions, requests, and issues from stakeholders across Sales, Marketing, Customer Success, Finance, and other business teams.
• Manage, track, and update support tickets in Jira, ensuring timely and clear communication with stakeholders.
• Troubleshoot user issues, investigate root causes, and coordinate resolution with internal teams.
• Support user management, data quality, basic configuration, reporting, and process-related requests in Salesforce.
• Document in Confluence solutions, processes, known issues, and user guidance to improve knowledge sharing and reduce repeated requests.
• Collaborate closely with colleagues in Germany and other international locations to understand business needs and priorities.
• Help identify opportunities to improve Salesforce usability, data consistency, and business process efficiency.
• Ensure requests are handled professionally, accurately, and in line with agreed priorities and service expectations.

✅ Required Qualifications

• Minimum 5 years of professional experience working with Salesforce, in an administrator role.
• Salesforce Certified Administrator and other Salesforce Certifications
• Good understanding of Salesforce CRM data model, including users, accounts, contacts, opportunities, reports, dashboards, permission concepts and configuration.
• Experience with Salesforce reports, dashboards, validation rules, flows, or basic automation.
• Experience with Sales and Service Cloud
• Experience working with Jira (Ticketing system), Confluence (Documentation System) and PowerBI (Data Visualisation software).
• Strong communication skills and the ability to respond clearly and professionally to business stakeholders.
• Fluent English, both written and spoken.
• Comfortable working with international teams across different cultures and time zones.
• Ability to work German business hours to support stakeholders based in Germany.
• Structured, service-oriented working style with strong attention to detail.
• Ability to work independently, prioritize requests, and ask the right questions when requirements are unclear.

Bonus Points - Nice-to-Haves

• Experience with CPQ or similar system (ARM, Nue...) and Just-on
• Experience supporting Sales, Marketing, or Customer Success teams.
• Familiarity with CRM data quality, user adoption, and process documentation.
• Experience working in a SaaS, software, or technology company.
• Previous experience supporting stakeholders in Europe, especially Germany.

A Day in the Life

Your day begins by reviewing open Jira tickets related to Salesforce and prioritizing requests from business stakeholders in Germany and other locations. You may help a sales colleague resolve an issue with an opportunity, support a marketing user with a campaign-related question, update documentation for a recurring process, or investigate why a report is not showing the expected data.

Throughout the day, you collaborate with international colleagues, communicate clearly on ticket status, and make sure users receive timely support. You will also contribute to continuous improvement by identifying recurring issues and helping the team make Salesforce easier and more effective to use.

What's in It for You

• The opportunity to work with Salesforce as a core business platform in an international software company.
• Hands-on experience supporting global stakeholders and business-critical CRM processes.
• A collaborative global team where your contributions truly matter.
• Continuous learning opportunities and room to grow your Salesforce and application management skills.
• Exposure to business processes across Sales, Marketing, Customer Success, and Operations.
• A hybrid working environment based in Chennai, India.

Location Requirements

Chennai, India - Onsite.

This role requires working hours aligned with German business hours, as the main stakeholders are based in Germany.

About Exasol

Take the next step in your career journey. Visit Exasol's careers page to explore our current job openings and follow us on LinkedIn to see what it is like to work at Exasol.

Exasol is a proud equal opportunities employer. We are committed to a diverse and inclusive working environment and therefore base all our employment selection decisions, within all aspects of our business, on experience, skill, and integrity. We strongly encourage applicants from all walks of life to apply for our positions, irrespective of age, sex, gender identity, disability, sexual orientation, race, religion, etc.

Department Information & Technology Management (ITM) Locations Chennai, India [India Tech Hub]