Service Center coordinator (Dutch/English/German)

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Introduction

Are you the one that can take us on the future journey? Are you curious about how digitalization can improve customer satisfaction and service to our dealers?

Are you social in a friendly manner to take on our customer needs in a daily manner? Then you might be our new colleague.

Who are we?

Service Operations & Technology (SO&T) is part of Volvo Trucks Technology & Industrial Division (TTI).

We have 5300 employees on more than 60 locations world-wide. Our job is to design, manage and optimize the Service Market supply chain for all Volvo Group brands.

This includes making sure that spare parts are distributed from supplier through our warehouse to the dealers, ensuring availability of parts everywhere in the world.

We make sure all logistics services are delivered with world class operational excellence.

If you enjoy being in the center of the action then this may be the right position for you.

What you will do

As a Service Center Coordinator within Service Operations & Technology (SO&T) you will contribute to the transformation of our company, the transport industry and society at large.

• Coordinate and manage the process of urgent orders

• Discuss, coordinate and manage special orders and requirements

• Cooperate with internal and external stakeholders

• Give advice on logistical and commercial solutions or alternatives

• Continuously improve processes and ways of working which are beneficial for both our department and customers
• Translate data into actions, advise and drive improvements within the supply chain

Who are you?

• Customer oriented and service minded

• Good communication and networking skills

• Ability to structure and prioritize working tasks in an efficient manner
• Interested in digitalization and new technologies and tools to support process improvements (meriting experience in working with RPAs, AI ect)
• Data driven with interest in logistics and analysis (Excel, Office 365, Power BI proficiency)

• Be ready to challenge the as-is way of working

• Enjoy achieving results by working in a cross functional team and taking responsibility

• Working with problem solving in a structured way

• Be the voice of the customer in our big organization

• You communicate fluently in English, Dutch and German (French is an asset)
• University degree in logistics/supply chain or equivalent experience at the same knowledge level

What's in it for you?

We offer

• A market conform salary
• Competitive salary with meal vouchers, transport costs and other benefits.
• Opportunity to grow within the company
• Good work life balance
• A semi-flexible working schedule
• A great office environment with the proper tools to fulfill your job

• A dynamic team with a great team spirit

• A job with multiple connections internally, within our sales organizations, towards our dealers and customers and transport companies

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Group People & Culture, a part of Volvo Group, we create the foundation and frameworks for people growth and organizational development, to drive the people agenda that enables the realization of the Volvo Group aspirations through people strategy and commitment. You will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead.

Job Category: Supply Chain & Logistics

Organization: Trucks Technology & Industrial

Travel Required: No Travel Required

Requisition ID: 34457

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Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.