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Service Center Operator with German
Erstellungsdatum 24.08.2025
Your main duties will be..:
We are looking for candidates with..:
We offer..:
Perks:
- Ensuring and managing routine operations as well as emergency maintenance of drivers within the Arval Competence Centre
- Handling client's requests regarding new vehicle orders before and after delivery (tracking orders, resolving complaints during the pre-delivery period, contacting the driver after the delivery of the new vehicle and informing him about the services provided)
- Managing the various needs of the drivers associated with its use - ordering repairs, breakdowns, accidents, fuel card extensions / blockages, technical information and advice
- Supporting drivers in reporting accidents and providing information on insurance claims, sending green cards
- Driver assistance and mobility management
- Informing drivers of regular MOTs as well as seasonal tyres changing
- Processing applications for vehicle leases and handovers
- Updating driver data
- Driver support with My Arval (account creation, technical problem solving)
- Supporting drivers with vehicle return issues
- Support for drivers with questions regarding vehicle rental invoices (annual settlement, content of invoices, etc.)
We are looking for candidates with..:
- Fluent German (both verbal and written) as you will be supporting DACH region
- Great communication skills - you will be in touch with drivers daily, to help them overcome various obstacles :)
- Experience within customer support or any other position focused on front-office communication
- Pro-customer approach, patience and assertiveness :)
We offer..:
- Contract: internal, fixed-term (with a possibility of prolongation)
- Salary: from 1600 euro brutto (the final salary will depend on a candidate's previous experience
Perks:
- Bonus salary
- Cafeteria.sk benefit program
- Meal contribution8 euroof credit for every working dayto cover the costs of lunch breaks
- Multisport Card for active free time
- Referral Bonus
- Sick leave compensation 80%
- Bonus holiday
- 2 sick days per year
- Hardware - mobile phone and laptop
- Fruit Days fresh fruits everyday delivered to the office
- Life insurance
- Home Office possibilities
- Team-buildings, Family day celebrations, Christmas party, Health Awareness day and other social occasions to celebrate the teamwork and Arval company culture
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