Service Delivery Manager German & English speaking (REF4657L)

Company Description

As Hungary's most attractive employer in 2025 (according to Randstad's representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Job Description

Are you passionate about delivering high-quality digital learning experiences? We are seeking a skilled and proactive Service Delivery Manager with expertise in Moodle to oversee the end-to-end delivery of our learning management services. In this role, you will be responsible for ensuring smooth operations, client satisfaction, and continuous improvement across our Moodle-based platforms. If you thrive in a fast-paced environment and are committed to driving service excellence in e-learning, we'd love to hear from you.

Act as...

• Manage contract fulfillment/OLA
• Take care of invoicing
• Support in pre-sales activities, TSI Force (Salesforce) and Contract Lifecycle Management
• Monitoring and reporting of SLA compliance
• Steering of resource demand management process
• Responsible for the cost control incl. forecast and optimization proposals
• Contract Implementation and Delivery Contribution
• Project Plan Structure Management (PSP and WBS Structure)
• Monitoring and keeping the Operational Manuals up to date
• Preparation of Invoicing activities, Cost and Controlling awareness
• Orchestrate and manage all stakeholders in Nearshore locations to ensure effective delivery of services
• Work close with development and/or operational counterparts to ensure high quality
• Stakeholder Management

Qualifications

Qualifications

• Strong working proficiency in both German and English (minimum B2 level)
• Experience with customer facing management activities (sales, product management, deal management, claim management, etc.)
• Knowledge of ITIL and Agile concepts and process management
• Experience with ServiceNow
• Understanding of legal terminology
• Experience working in multicultural and international environments
• At least 3 years of experience as a Service Delivery Manager

Advantages

• Experience with Jira and Confluence
• TÜV SDM qualification
• Experience with SAP/SPPM
• Data Space and/or Data Product experience
• Process Flexibility ("Can do" attitude)
• ITIL qualification
• Experience with Service Desk and/or building and maintaning 1st-2nd level support

Required soft skills

• Very good communication and coordination skills
• Stress tolerance
• Team player

Additional Information

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.