Service Delivery Manager (German Speaking)

Reference No: 3147

Office Type:

Elevate Your Career with Zalaris

Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions.

We're big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference.

We foster open communication and short decision-making paths that encourage creative and innovative thinking.

Zalaris' culture is rooted in values inspired by Nordic working ethos: everyone matters, aiming high and team spirit. We're committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness. Zalaris' employees come from different backgrounds, cultures, and walks of life, and we are proud of it.

As a Service Delivery Manager, you'll ensure smooth delivery of HR and payroll services, meeting agreed performance targets. Acting as the main link between Zalaris and our clients, you'll manage relationships, oversee SAP-related processes, and drive operational excellence and compliance.

Your Responsibilities

• Serve as the primary point of contact for the client ensuring an exceptional customer experience and high-quality service delivery.

• Ensure services are delivered in alignment with contractual SLAs by monitoring, reporting, and analysing KPIs related to service excellence and customer satisfaction.

• Take ownership of your client's service-related financials, including budgeting, forecasting, and cost monitoring.

• Efficiently manage change request implementation processes by coordinating testing, deployments, and system enhancements within the payroll platform

• Ensure adherence to Zalaris' internal controls, policies, and compliance standards.

• Proactively lead automation initiatives (e.g., RPA), transition activities between nearshore/offshore teams, and identify further cost optimization opportunities.

• Foster strong collaboration with other Zalaris functions and locations to support integrated service delivery.

Your Experience and Skills

• Fluency in German and strong command of English

• Understanding of HR administration and payroll accounting

• Experience in outsourcing HR, Accounting, IT, or other business functions

• Strong customer relationship management and process improvement skills

• Business & service minded, analytical & customer-focused mindset

• Ability to plan, prioritise, and structure work to achieve results

• Excellent problem-solving, presentation, and negotiation skills

• Proactive, energetic, and adaptable attitude

Seen as Advantage

• Bachelor's or master's degree in Finance, Accounting, Business Administration, or a related field

• Work experience with SAP and/or Payroll

• Experience in SAP HCM, global payroll, and partnership management

What We Offer

• Salary starting at 2000 EUR gross for based on seniority, technical and business experience, and skills.

• Flexible work arrangements: hybrid model balancing remote and in-office work.

• Premium health insurance with platinum-level coverage, including sports, dentistry, mental health support, massages, and more.

• Daily meal perks: lunch compensation, office snacks, soft drinks, and everything you need to craft a barista-style cappuccino or latte.

• Modern city-center office: rooftop terrace, free parking, and a dog-friendly policy - bring your pet to work!

• Extra vacation days, seniority-based additional leave, paid doctors visit hours, and flexible working time.

• People-first culture built on open communication, teamwork, and collaboration.

• Continuous learning opportunities: training, career coaching, and professional development opportunities.

• Career growth: a clear progression path, global career opportunities within the group, and an annual, transparent salary review.

• Team spirit & events: annual winter and summer celebrations, regular team-building activities, and a company sports club for marathons, charity runs, cycling races, and more.

• Supportive & inclusive workplace: a diverse international team, values rooted in Scandinavian culture, and strong engagement and employee experience scores.

• Additional perks: paid participation in sports events and a range of benefits designed to support your well-being, flexibility, and work-life balance.

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Ready to become part of our team? Join us at Zalaris and be a part of a vibrant, collaborative community of Tech HR and payroll experts dedicated to grow and innovate. #team Zalaris