Service Delivery Specialist with German (m/f/diverse)

Your tasks

• Active daily incident management of ART, coordination, and documenting of work activities in case of service degradations, root cause analysis, case trend analysis;
• Resolving technical escalations related to ART product/services, collaborate with internal parties and external vendors, dealing with escalations and report to the Management;
• Status reporting to the Management, quality, and gap analysis;
• Acting as final point of escalation within the ART;
• Performing incident lifecycle coordination within the ART;
• Making sure that service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner;
• Conducting/assisting root cause analysis (Problem management), identifying information security weakness, developing corrective actions, and risk management input as needed;
• Being single point of contact for other Service Delivery Delegates, Technical Product Managers, Product Owners, Release and Test Management and Cluster Management relating to ART product and services;
• Effective co-ordination of global resources;
• Documenting engineering standards and proposals, leads or assists in the development of Agile Release train architecture/engineering designs, changes, and improvements, cooperate with Knowledge manager in creating/updating the knowledge database.

Your profile

• Excellent knowledge in ITIL/ ITSM standards;
• Expertise with Microsoft products, Networking issues/ communication issues, Active Directory, Software deployments products, Print technologies, MS telephony;
• Ability to work cross-functionally with product owners to scope products;
• Perfect command of incident/ problem / request handling within the systems;
• Fluency in English;
• Fluency in German;
• University degree in IT or relevant.

In return, we offer:

• Good work-life balance, including 25 days annual paid leave (increasing with 1 day per year up to 31 in total), flexible working hours, work from abroad and work-from-home opportunities;
• Luxury package of additional health and dental insurance;
• Food vouchers in the amount of 128 BGN monthly;
• 6 additional annual days off for exceptional circumstances;
• Employee assistance program for psychological, financial and legal consultations;
• Multisport card;
• Annual contribution of 300 BGN net per child for a summer camp/school/kindergarten for children up to age of 15;
• Possibilities for building career-advancing skills by covering training/certification courses and conferences based on individual learning and development needs, access to an online learning platform;
• Opportunities for long-term professional development in a stable, 150-year-old company while contributing to the vision of a new, just starting Digital Technology Center;
• Friendly and supportive multicultural environment, open to new opinions and ideas.

Commerzbank is proud to be an equal opportunity employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to gender, race, color, national origin, religion, gender identity or expression, sexual orientation, genetics, disability, age, or any other characteristics.

Our Benefits

• Work-life balance
• Health& Dental Insurance
• Multisport Card
• 25 up to 31 annual paid leave
• 6 Exceptional Days Off
• Food vouchers
• Employee assistance program
• Children Summer Camp Contribution
• Learning Platforms
• Work internationally

Work-life balance; Health& Dental Insurance; Multisport Card; 25 up to 31 annual paid leave; 6 Exceptional Days Off; Food vouchers; Employee assistance program; Children Summer Camp Contribution; Learning Platforms; Work internationally

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The company

Commerzbank is a leading international commercial bank with branches and offices in almost 50 countries. The world is changing, becoming digital, and so are we. We are leaving the traditional bank behind us, and we are choosing to move forward as a digital enterprise.

As part of this strategy, Commerzbank continues the expansion of its Digital Technology Center in Sofia, Bulgaria. We need motivated people who will join us on this journey, and we are looking for a Service Delivery Specialist in our Digital Workplace division.

Contact

Apply now with your up-to-date CV in English!

Only shortlisted candidates will be invited to interview.