Service Desk Cash Analyst, German Speaker - SRB

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Position Summary:

• Performing all functions required to support the ATM program on a day-to-day basis, including: reviewing variances to determine root causes of issues, escalating issues internally with construction and/or in-house maintenance, facilitating the claims process, and verifying that the ATM transaction system is operating appropriately.
• Be able to perform a variety of routine functions in accordance with standard settlement procedures and will analyze information to investigate cash order differences

Duties and Responsibilities:

• Creating normal orders for Customers:

o Checking daily recommendations of normal and emergency orders created by OptiCash

o Accepting/overriding/declining the recommendations

o Checking cassettes status of all ATMs and creating manual orders where necessary

o Sending orders to the customers and CIT in customer specific formats

o Checking "Black lists"

o Checking Pre-Emptives

• AV Tickets Handling (Cash Outs, FLMs)

• Cashpoint inventory maintenance

o Master data maintenance (existing cashpoints)

• Cashpoint definition data maintenance

• Cashpoint configuration maintenance

o New cashpoints creating and setup (according IMAC file)

o Activation/deactivation of cashpoints

• Parameters maintenance

o Safety Stock

o Pre-Replenishment Percentage

o Adjustment to Recommendation Percentage

o Order amount definition

• Service Days maintenance

o Required/Optional/Unplanned service days and lead time maintenance

o Service Exceptions maintenance

o Events creating and maintenance

• Cleaning the ATM history

• Forecast maintenance

o Including/excluding history

o Adjusting forecast demand parameters

o Running forecast

o Running recommendation process

• creating different types of Reports on clients or supervisor request

• Taking necessary steps to avoid cash outs

• Other corresponding duties maybe assigned

Education and/or Experience Required:

• Proficient with MS Office Suite, intermediate to advanced Excel preferred.

Skill Requirements:

• Customer service experience
• Experience in ATM operations, bank operations, retail banking or other banking capacity is preferred.
• Must have strong oral and written communication skills.
• Keen listening and high grasping skills
• Excellent Personal skills
• Good understanding of telecommunications / network / information technology solutions & products
• Good coordination skills

Special Requirements:

Languages:

German and English

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.