Service Expert (German Speaking)

A Snapshot of Your Day

In a normal day, you will perform the installation and configuration of Data Agents on distributed control systems used on our global feet of power plants. You will be responsible for technical matters concerning the automatic collection and transmission of I&C data. Through your work, you will make it possible for Siemens Energy customers and experts to access diagnostic information and implement corrective measures.

As an enabler of remote I&C monitoring, you will contribute to Siemens Energy's strategic mission of keeping critical infrastructure safe while minimizing environmental impact.

Every day, you will have the opportunity to interact with customers from all over the world and be exposed to different cultures. You will be a member of an international team, spread across Germany, Hungary and Malaysia, where collaboration, mutual respect and willingness to achieve common goals are the core of our daily life.

How You'll Make an Impact

• You will be responsible for the execution of Data Agent installation on a distributed control system (Omnivise T3000) unit to enable the implementation of I&C Monitors and Advisors (ICMA) services. Siemens Energy has developed a remote platform for monitoring and analyzing the operating status of power plants. Underlying this platform is the collection and upload of plant data to an AWS cloud which is performed automatically on a daily basis via Data Agents installed on the customer architecture. After collection and upload, data is analyzed and presented in the Siemens Energy Customer Portal.
• You will be responsible for the execution of Tailored Patch Information (TPI) reports on Omnivise T3000 units. Siemens Energy provides its customers with reports in order to show the current status of the software installed on the components of an Omnivise T3000 architecture and suggest tailored corrective measures. Corrective measures consist of the installation of application, system and security patches, officially released and tested by Siemens Energy development.
• You will be ultimately responsible for the remote I&C data acquisition for a growing fleet of over 400 power plants.
• You will be the first point of contact for ICMA services for our customers on a global scale.
• You will enable the implementation of remote services within the Siemens Energy portfolio.
• You will help make energy systems up to date, less vulnerable and more reliable.

What You Bring

• Solid technical skills in IT system administration, network topology & scripting.
• Interest in working in the field of power plant computer architectures, consisting of servers, clients and network devices such as firewalls, routers, switches, etc.
• Solution-oriented mindset.
• Strong communication, collaboration, active listening, and problem-solving skills.
• Enthusiasm and proactive attitude.
• Ability to relate to customers worldwide, with intercultural sensitivity and flexibility in understanding and meeting their demands.
• Being a team player: ability to work in synergy with colleagues to ensure responsive service implementation and high-quality standards.
• Willingness to travel to abroad, e.g., to Germany for training.
• Willingness to work outside office hours when required.

About the Team

Our team consists of 15 engineers and IT experts, spread across Germany, Malaysia and Hungary. We are a dynamic, inclusive and multicultural team: 7 nationalities and 9 languages are represented. Our mission is to provide customers with preventive maintenance services in order to optimize the availability of their power plants. We have three main focuses: our people, our customers and the quality of our services.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100.000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

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