Service Support Integration Analyst (SQL & German)

Your day to day:

• Provide 3rd-level troubleshooting and problem management, ensuring smooth operations in a production environment.
• Analyze and resolve incidents in production systems, applying structured problem-solving techniques.
• Install, configure, and administer IT deliverables for business-critical applications.
• Utilize ANSI SQL expertise to diagnose and optimize database-related issues.
• Work with Java and WebLogic, supporting integrations and ensuring application stability.
• Collaborate with internal teams and German-speaking stakeholders to clarify technical requirements and solutions.

With these activities you will have a great impact on our business:

• Ensure high availability and performance of IT applications, reducing downtime and disruptions.
• Play a key role in incident response and problem resolution, minimizing operational risks.
• Support IT deliverables and their seamless administration in complex environments.
• Work closely with development teams, operations, and IT partners to improve system resilience.

With these skills you are a great candidate:

Must-Have:

• Proficiency in German language for technical collaboration.
• Senior-level problem-solving skills for handling production incidents.
• Strong knowledge of ANSI SQL for troubleshooting and optimization.
• Exposure to Java and WebLogic, ensuring smooth system integrations.

Nice-to-Have:

• Project management skills to support releases and coordinate technical teams.
• Effective communication skills to work with stakeholders and present solutions clearly.
• Kepner-Tregoe problem-solving expertise, bringing a structured approach to issue resolution.
• ITIL framework exposure for improved incident and service management.

#_VOIS

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.