Service Support Manager with German

Your day to day

To provide support to the Service Manager in the day to day management of the Group Products by driving service improvement activities, KPI analysis, on-boarding activity, and general communication / updates to the team and wider business. The role will provide an interface into stakeholders for non-incident escalations and day to day engagement.

With these activities you will have a great impact on our business:
• Accountability for Vodafone Germany operational and delivery performance, ensuring continued delivery against agreed service levels.
• Manage the service lifecycle regarding the continuously evolving business, technology and operational performance.
• Gain awareness of significant circumstances affecting owned services including Incidents, Problems, Changes, Service Maintenance Plans, Service Roadmaps and Service Risks in conjunction with IN&R Process teams.
• Drive 3rd Party performance to improve service levels.
• Take ownership for customer performance across the service and drive improvements to strive for best in class performance.
• Clear communication with Service Manager on progress, issues and potential escalations.

With these skills you are a great candidate:
• Network Operations tools, processes and practices
• Service Management experience
• Significant drive to move issues to conclusion
• Experience in facilitation and influencing within a support organization
• Organised and delivery focused, planning skills, time efficient and process driven
• Excellent verbal and written English and German language communications skills (C1-C2)
• Good knowledge of Fixed, Mobile, Voice and Data communications technologies and standards
• Proficient in Microsoft Office Suite
• Experience in ITIL Management in general
• Very good knowledge of ITIL Incident and Problem Management

Sounds like the perfect job? We've got even more to offer:
• Work from Home - hybrid approach
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education - we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of a technology changing company
• Flexible Vacation - Take time off when you need it, we trust you
• Special Paternal Program - 4 months of paid paternity leave

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

Worried that you don't meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you're excited about this role but your experience doesn't align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.

#_VOIS

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.