Specialist HR Service Agent with German

About Deutsche Telekom Services Europe Romania

In Romania, Deutsche Telekom has set up a Shared Service Center in Bucharest & Timisoara - Deutsche Telekom Services Europe Romania (DTSE Romania), which delivers support function services such as HR, Accounting, Reporting and Finance, as well as IT support services for these lines of business, for the whole European Deutsche Telekom footprint since July 2013.

We are focused on:

• the best customer experiences
• delivering high quality services
• great working conditions
• growing with innovations
• continuously improving competitiveness through digitalization

Key Responsibilities of the function

Processing of HR orders including final clarification of customer concern in HR processes; if required, general advice to customers on individual personnel measures, HR data maintenance and quality assurance, advice to customers on HR processes and regulations.

• Promptly and conclusively handling HR orders in standard processes, in German language in accordance with the guidelines, with high accuracy and within defined timelines
• Documents and processes requests in HR management systems used (PEGA, SAP HR and other relevant tools)
• Prepares and maintains standard contracts, and other HR-related documents in accordance with system requirements
• Clarifying customer inquiries in the assigned subject area with system support, communicating with customers via standardized and approved channels
• Monitors and tracks deadlines, supports data quality checks relevant for salary payment and payroll cycles
• Ensures order completion and compliance with the deadlines, including data checking
• Prepares and processes contracts and related HR documents
• Resolves process disruptions, initiating and tracking escalations measures
• Provides clear, professional, and empathetic communication aligned with service standards
• Handles service quality complaints, tracks issues, and escalates according to defined escalation paths
• Identifies process deviations or difficulties, process improvements and provide solutions and follows the escalation procedure to supervisor
• Proposes and documents updates to work instructions where required.
• Cooperates closely with other HR teams and interfaces
• Reports on IT incidents and contributes to root cause analysis and solution implementation
• Assists other teams based on operational needs
• Be involved in HR Projects and actively participates in the continuous optimization, harmonization and standardization of HR processes

Experience and Skills required

• Bachelor's degree completed or in progress
• HR-related background is considered an advantage
• Familiarity with HR information systems (e.g. SAP HR, ticketing tools) is a plus
• Good working knowledge of MS Office applications
• German: fluent (spoken and written)
• English: fluency at conversational level desired
• Strong customer service orientation and interpersonal skills
• Experience in customer interaction (phone, written, or face-to-face) is a plus
• Active listening skills and ability to communicate clearly and professionally
• High attention to detail and commitment to data accuracy
• Ability to work mostly independently within defined processes
• Team player with a proactive mindset and willingness to learn
• Demonstrates empathy and professionalism in all customer interactions

DTSE-RO is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decision at DTSE-RO are based on business needs, job requirements and individual qualifications, with no regard to race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, sexual orientation and gender identity.

DTSE-RO will not tolerate discrimination or harassment based on any of these characteristics.

By applying for this job you accept the DT privacy statement:

To process your online application we collect, process and use your personal data. We will treat your data as strictly confidential in accordance statutory provisions.

By submitting your application, you consent to your data being processed electronically, including by third parties. Data is only passed on to HR service providers that have been carefully selected by Deutsche Telekom AG.

For detailed information read the local data protection when applying for a job position at Deutsche Telekom Group.