Sr Assistant, Credit Management CTC with German language skills

We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 markets, who work together to make, move and sell some of the world's most loved drinks. We are a global business and one of the leading consumer goods companies in the world.

The Shared Services CTC Credit Management Senior Assistant with English & German Language skills will be responsible for managing customer credit to facilitate further product orders whilst balancing risk. The position will be tasked with driving and delivering CTC service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the CTC service level and effectiveness expected throughout.

Key Contributions

CTC Set up

• Works with each BU to build positive, constructive relationships and works in partnership with each to drive an effective and smooth deployment of Credit Management processes into the SSC
• Supports the transition team (where appropriate) to ensure the successful migration of all Credit Management and wider CTC in-scope activities to Shared Services

Financial Services Delivery

• Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc)
• Ensures that Coca-Cola Europacific Partners policies are adhered to (e.g. approvals, financial guidelines, etc.)
• Reviews and approves (or escalates) credit limit recommendations
• Reviews escalated customer accounts from Cash Collection specialist to determine why account may be blocked
• Escalates key account, sensitive or complex issues to relevant management level for resolution
• Ensures all relevant process flows and desk top procedures are reviewed, updated and approved on a regular basis (at least quarterly)
• Supplies advice on Credit Management processes where required
• Provides support to other team members where required
• Works to ensure the achievement of customer service requirements as defined by both formal Service Partnership Agreements as well as Customer Satisfaction surveys
• Assures that the appropriate internal control environment and SOX compliance are maintained along with compliance to all legal and regulatory requirements
  
  Relationships
• Builds strong relationships with key stakeholders in the Business Units to drive understanding and support for CTC and Shared Services generally
• Works and liaises closely with BU Finance teams and other departments where required
  
  Continuous Improvement
• Provides feedback and support to the Credit Management Team Lead and Senior Manager in driving end-to-end standard Credit Management/CTC processes across the Coca-Cola Europacific Partners business
• Proactively improves the quality of Credit Management through identification and resolution of issues and continuous improvement of Credit Management processes.
  
  Qualifications:

• Minimum of 2 years Credit Management / Accounts Receivable experience
• Bachelor degree / Student in Economics / Finance
• Fluent in English & German. French / Dutch / Swedish / Norwegian should be considered as an advantage as well.
• ERP experience essential, preferably SAP
• Experience in MS Office (Excel)
• Strong customer service orientation and focus on providing the highest level of customer service
• Excellent communication & interpersonal skills
• Time management, planning and organisational skills

Capability required & Expert level

• Analytical Thinking - Foundational
• Relationship Management - Foundational
• Collaborative Influencing - Foundational
• Finance Operations and Accounting - Foundational
• Process Excellence - Foundational
• System Literacy - Intermediate

Our employee value proposition:

Being Rewarded

• Market Competitive Salary
• Annual Compensation & Bonus Cycle
• CCEP Shares Purchase plan & Matching Share
• Food Vouchers
• Flexible Working Allowance

Being Connected

• Everyone's Welcome - Inclusion, Diversity & Equity Culture
• Keep In Touch program - in support of parental care
• Inspiring Office layout with Great beverages and Sofia subsidized canteen
• Referral Program

Being Developed & Valued

• Professional Qualifications Support & Sponsorship
• Ninja Community and Lean Six Sigma Certification
• CCEP learning platforms & Leadership training curricula
• Career Growth and Talent Progression
• Recognition program

Being Well

• Flexible & Hybrid Ways of Working
• Additional days paid leave at start and on top - Birthday, Qualification & Volunteering;
• Wellbeing & Sports program, including corporate discounts & subscription fees
• Wellbeing Community & Initiatives
• Employee Assistance Program
• Additional Health Plan & Dental Insurance

Being Inspired

• Social Projects & Community Charity programs
• Participation in Corporate Challenges - marathon, sports, fun
• External life coach speakers and Work-Life balance lectures
• Team Building & Fun Events

We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks.

We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.