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Sr Business Consultant - Overnight Shift, German or Portuguese, Customer Onboarding
Indien, CoimbatoreIndien, Coimbatore

Sr Business Consultant - Overnight Shift, German or Portuguese, Customer Onboarding

Erstellungsdatum 03.11.2026

Scope:
  • Support customer and trading partner onboarding for supply chain and transportation solutions, coordinating onboarding activities from initiation through completion.
  • This role works directly with customers and global cross-functional teams to manage onboarding plans, integration coordination, communications, risks, and overall delivery.


What you'll do:

  • Work within the IST time zone and willing to work overnight shifts aligned to U.S. business hours to support
  • Independently deliver complex onboarding projects against milestones and timelines.
  • Drive customers, suppliers/carriers, and cross-functional teams toward delivery.
  • Anticipate and manage risks, issues, dependencies, and escalations.
  • Lead customer communication and provide clear project direction.
  • Improve onboarding processes and share expertise across the team
  • Provide support through email, phone, and virtual meetings during business hours.
  • Escalate risks, issues, and project concerns through established processes to ensure timely resolution.
  • Collaborate with global teams across multiple time zones to support successful project delivery.
  • Contribute to the ongoing improvement of onboarding processes, tools, and customer-facing resources.


What we are looking for:

  • 5 to 8 years of experience in Supply Chain and Transportation Management, with direct engagement with suppliers/carriers a must.
  • At least 5 years of project or implementation experience, preferably in 3PL, 4PL, or SaaS cloud software.
  • High level understanding of SAP IDocs (EDI/API) integration is a must.
  • Understanding of Supply Chain fundamentals and terminology.
  • Excellent communication skills (both written and verbal in additional required languages).
  • Ability to collaborate effectively with technical, functional, and partner teams.
  • Self-motivated with strong initiative and follow through
  • Proficient in Microsoft Office applications (Excel, PowerPoint, Word) and open to learning new software.
  • Experience with Jira ticket tracking


Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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