Sr Cust Exp Professional with German

Join a team recognized for leadership, innovation and diversity

Customer Experience Professional with German

As a Customer Experience Professional here at Honeywell, you will be responsible for building and maintaining strong relationships with customers, ensuring that our customers have exceptional interactions with our products, services, and brand. Your role will involve developing and implementing customer-centric strategies, driving customer satisfaction and loyalty, and optimizing the end-to-end customer journey.

In this role, you will impact customer satisfaction and loyalty, operational excellence, cross-functional collaboration, data-driven insights, leadership and team development, and business growth.

This is a hybrid role (3+2).

Responsibilities:

• Build and maintain strong relationships with customers, ensuring their success and satisfaction with our products and services
• Act as the main point of contact for customers, addressing their inquiries, concerns, and escalations
• Develop and implement strategies to enhance the overall customer experience and drive customer loyalty
• Collaborate with cross-functional teams to identify and address customer pain points and improve processes
• Analyze customer feedback and data to identify trends and opportunities for improvement
• Monitor and report on key performance indicators related to customer experience

Requirements:

• Minimum of 3 years of experience in customer experience or related field
• Fluent German and English
• Proven track record of building and maintaining strong customer relationships, demonstrated track record of successfully implementing customer experience initiatives
• Knowledge of Excel and ability to analyze data and make data-driven decisions
• Bachelor's degree in Business Administration, Marketing, or a related field
• Strong leadership and team management skills, excellent communication and interpersonal skills

Our offer:

• Competitive Salary regularly increased based on your performance;
• Enjoy 25 vacation days per year, plus extra days off for life's special events
• We provide meal vouchers;
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
• Medical Insurance Plan paid by the company;
• Christmas and Easter bonuses;
• Recognition & referral bonus programs;
• Comprehensive induction, ongoing training and development to set you up for success;
• In-house and external learning platforms (Udemy) to continue to expand your skills;
• Work experience opportunities to help you grow your career with us;
• Global employee networks to help you connect and grow;
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
• In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
• Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
• Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
• Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
• 3 + 2 hybrid work arrangement to support your work-life balance;
• Fresh fruit days in the office.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
#FutureShaper

#Li-Hybrid
Additional Information

• Category: Customer Experience
• Location: 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, Bucharest, B 020339 ROU
• Nonexempt

Global (ALL)