Sr.Executive - ORDER TO CASH ANALYST (GERMAN LANGUAGE) - VOIS

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this role

We are seeking an Order to Cash professional to join our Finance Shared Services Centre (FSSC) in Pune, supporting Vodafone's global operations. This role focuses on end-to-end Order to Cash (OTC) activities, with a strong emphasis on B2B invoicing, accounts receivable accuracy, customer query resolution, and month-end activities. The role plays a key part in improving cash flow, reducing revenue leakage, and ensuring compliance with internal controls and audit requirements.

What you'll do

Process and create B2B invoices within agreed turnaround times, in line with company policies and controls.Maintain accurate and up-to-date customer master data to support effective billing, collections, and receipt clearing.Perform daily receipt clearing, invoicing volumes tracking, and follow-ups with customers via phone and email.Prepare and analyse reports including daily cash position, debtors' ageing, accounts receivable balances, and month-end AR reports.Reconcile balance sheet accounts and support bad debt and revenue assurance activities.Investigate and resolve customer queries using analytical and problem-solving skills, enhancing overall customer experience.Collaborate closely with internal teams such as Treasury, Accounts Payable, Payment teams, and local market stakeholders.Support audit requirements and ensure adherence to global process owner (GPO) timelines and initiatives.Contribute to continuous improvement through automation, Lean or Six Sigma approaches, and process optimisation initiatives.

Who you are

A finance professional with a strong understanding of the end-to-end Order to Cash process and basic accounting principles, including journal entries.Proficient in German (speaking, reading, and writing) to support local market requirements.Experienced in using ERP systems, preferably Oracle or SAP, along with strong Microsoft Excel skills for reconciliations and reporting.An individual with 2-3 years of experience in a BPO/KPO or shared services environment, ideally supporting B2B customers.Analytical, detail-oriented, and confident in troubleshooting customer and process-related issues.A clear and professional communicator, able to engage effectively with stakeholders across geographies and functions.Familiar with the telecom industry and accounts receivable processes, including debt collection and cash forecasting (desirable).

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit bes

What's in it for you

Exposure to global finance operations within one of the world's leading telecommunications groups.Opportunities to work closely with international stakeholders and local markets.A collaborative shared services environment focused on continuous improvement and innovation.The chance to contribute directly to cash flow optimisation and business performance.

What skills you will learn

Advanced understanding of global Order to Cash and accounts receivable processes.Hands-on experience with ERP systems and financial reporting in a complex, multi-country environment.Enhanced stakeholder management and cross-cultural communication skills.Practical exposure to process improvement, automation, and audit compliance frameworks.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.