Support Engineer with German

Job Description

We are thrilled to announce an exciting opportunity for a Support Engineer with German position within Stefanini. This remote role is available in Romania, with undetermined period contract.

Key Responsibilities:

• Provide flexible, short-term operational support across multiple projects, typically through assignments lasting 1""3 months.
• Deploy to accounts experiencing staffing shortages, unexpected volume spikes, or other operational challenges, helping to maintain service continuity and achieve SLA targets.
• Require strong adaptability, technical expertise, and the ability to quickly integrate into new project environments.
• Each reassignment involves accelerated onboarding and a short training period, requiring engineers to rapidly acquire project-specific knowledge, understand processes and tools, and become operational with minimal transition time.
• This is a highly dynamic role offering extensive exposure to a diverse portfolio of accounts, technologies, and operational environments.
• Engineers must demonstrate flexibility, independence, strong problem-solving skills, and the ability to consistently deliver high-quality support while frequently transitioning between projects.

Job Requirements

• Fluent German and English communication skills.
• Previous experience in IT Service Desk or technical support.
• Strong troubleshooting and problem-solving skills.
• High adaptability and ability to quickly learn new technologies, tools, and processes.
• Flexibility to transition between multiple projects and rapidly become operational following short training periods.
• Ability to work independently, manage changing priorities, and perform effectively in fast-paced environments.
• Strong customer service orientation and excellent communication skills.
• Familiarity with ITIL processes, ticketing systems, and SLA-driven environments.

Disclaimer:

The preceding job description was designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

What's next:

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at [email protected] and we'll be happy to assist!

Diversity & Inclusion:

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us:

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.

Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.

If you suspect you've been targeted, please contact us immediately at [email protected] for verification.

Key Points to Remember:

Legitimate job offers only follow interviews conducted with our hiring managers or clients.
We will never ask for payment at any stage of the recruitment process.

Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.