Support Operations Officer - German market

Created in 2016, Free2move simplifies mobility-related uses by offering a wide range of services to satisfy everyone's travel needs.

With Free2move, you can rent a city car for shopping or for your stay in Italy or book a car park during your weekend in Paris... all in one click, on our web/mobile platform!

Born from the merger of the Stellantis Group and the start-up TravelCar, Free2move, thanks to its agility and its spirit of conquest has managed to establish itself in just 6 years as a reference player to revolutionize the mobility of all travellers.

Having become the #1 reflex for more than 6 million users, Free2move operates in more than 170 countries across 5 continents and is available in 30 languages and 26 currencies. 5000 partners trust us and several hundred thousand vehicles are available!

If you want to join a team of +750 experts and bold international projects, then you're in the right place!

You will evolve in an ultra-dynamic, innovative, agile, internationally-focused structure and integrate our talented teams, full of ideas and motivation and with multidisciplinary skills, at the crossroads of the digital eco-system and the fast-changing automotive sector.

The Support Operations Manager is a true operational support for the country operations as their unique interlocutor and trains our partners and customers.
They participate in the development of a network of rental agencies in an international environment and contribute to the exciting global expansion of Free2Move.
Your next missions

In close connection with our field-working partners, you will:

• Work towards the economic performance and the satisfaction of our partners.
• Support Partners to use our Mobility system.
• Support the team's success by transmitting all operational knowledge.
• Prepare partner's newsletter.
• Coach them in order to boost the deployment of their network and their Mobility activity
• Provide and analyze their KPIs and give recommendations for their action plans.
• Participate in the creation and update of our online and face-to-face training materials for our partners.
• Train our partners in using our tools and systems. He/She guarantees their perfect use by analyzing our automatic Field Check-Up Reports.
• Take part in the creation of the action plan and participate in their deployments as the main HQ interlocutor
• Be at the core of the implementation of our innovative rental solutions / Automatic Renting & Connected Cars, and will inform our partners about our new product / service developments.

Expected skills

• Advanced studies: Bachelor or Master Degree (Business Schools, University ...)
• Fluency in German, good command of English.
• Definitely customer satisfaction and quality-oriented
• Passionate about new technologies, think that all optimization and automation is not time spending but time saving
• Like to share your knowledge and train colleagues and interlocutors
• Attracted by business development in a B2C / B2B environment
• Strong human and business skills and an ability to develop relationships that last

What we offer

Working at Free2Move means becoming part of a tribe in which the culture of performance rhymes with a good atmosphere. It is also:

• A start-up spirit supported by a large Group
• The opportunity to revolutionize the uses of mobility with us!
• A neat integration to start well
• Lots of possibilities for development
• Collaboration with multidisciplinary and international teams
• International projects to perfect your background!
• Salary : 25k-28K€
• Flexibility with our hybrid mode of working: 2 days per week onsite; 3 days per week home office
• An access to our E-Learning platform : for the development of languages and other skills
• No-meetings days to boost your efficiency!
• Table football battles to relax

...This list is not exhaustive...

Department Operations CS Locations Madrid Remote status Hybrid Employment type Full-time