Team Lead Shared Services (German speaking)

DHL Group the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development; we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

Are you an idea generator who is passionate about innovation and dynamic markets? Do you enjoy developing business and driving projects forward? Are you looking for a responsible position where you can actively help shape the future? Then we should get to know each other!

Become part of a unique corporate culture defined by a respectful working environment, inspiring colleagues, strong team spirit, and a hands-on mentality. Join us and bring your ideas to life!

We are currently establishing a Shared Service Center (SSC) for the German-speaking market, focusing on the delivery of high-quality, transactional and operational support services across multiple business functions. Our goal is to build scalable, efficient, and standardized processes that support areas such as HR, Customer Service, Sales, and other corporate functions with their back-office activities.

Key responsibilities:

In this role, you are responsible for the leadership, development, and performance of a team within the Shared Service Center environment. You lead a team of approximately 10-20 employees, ensuring high-quality execution of transactional and operational processes while driving productivity, quality, and adherence to defined standards. You foster a culture of accountability, continuous improvement, and teamwork.

You act as the primary point of contact between management and your team, ensuring clear and effective communication. You facilitate team meetings and operational discussions, structure content, and ensure that decisions are consistently implemented. In close coordination with management, you contribute to the continuous improvement and standardization of processes.

You plan and manage task allocation, ensuring timely, efficient, and high-quality delivery while maintaining oversight of priorities and process adherence.

At the same time, you act as a key interface to supported business functions-particularly with German-speaking stakeholders-ensuring clear understanding of requirements and smooth collaboration. You translate business needs into structured processes and ensure their consistent execution.

You foster strong stakeholder relationships, support your team in daily operations, and provide regular, transparent updates to management, including actionable recommendations. You also ensure that language barriers are minimized by facilitating or directly handling German-language communication in critical discussions and escalations.

You foster strong relationships with internal stakeholders, promote a constructive and performance-oriented team culture, and support your team as a functional point of contact in day-to-day operations. The role includes a direct reporting line to department management, for whom you regularly prepare relevant updates, present information transparently, and derive actionable recommendations.

Education & Experience:

• Minimum: Bachelor's or Postgraduate degree in any discipline.
• Must have Certified German Language proficiency: Business fluency at B2 level or above (certified) - written and spoken
• English: High proficiency - written and spoken
• Minimum of 6+ years working experience in the corporate office environment, with at least 2 years managing a team.
• 3+ years proficiency in common Microsoft-office applications

Skills:

• Independent, structured, and responsible working style
• Analytical and conceptual skills
• Organizational skills and enthusiasm for teamwork
• Excellent communication and negotiation skills
• Flexibility and willingness to take on new topics and projects
• Natural aptitude for modern systems, as well as the ability to quickly understand and apply new processes
• High commitment, enthusiasm, and strong social competence

Working Conditions:

• Schedule: Standard Indian business hours.
• Work Model: On-site.
• Global Collaboration: May require occasional work outside of standard hours.
• Performance Metrics: Success measured through response time, resolution rate, and customer satisfaction scores.

Benefits:

• Annual Leave: 42 days of paid leave in addition to public/national holidays.
• Medical Insurance: Coverage for self, spouse, and two children. Option for voluntary parental insurance (parents or parents-in-law) at a nominal premium, including pre-existing conditions.