Technical Service Coordinator - German Speaking

Your German Fluency Connects Europe to a Digital Future

Connect your German language expertise to Europe's expanding digital future. As a Technical Service Coordinator (German Speaking), you'll coordinate fiber optic installations, support technicians, and ensure seamless customer experiences across Germany. With Emapta, pursue a long-term global career offering permanent remote flexibility, international exposure, and a Top 1% employee experience.

Your Global Career at a Glance

• Employment Type: Full-time
• Shift: Midshift | Monday to Friday, 8:00 AM-5:00 PM German Time (CET/CEST) | Weekends Off
• Work Setup: Work From Home

Exciting Perks Await!

• Day 1 HMO coverage with a free dependent
• Competitive Salary Package
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (eligibility and approval subject to bank assessment; available to account holders with a minimum of 6 months of company tenure)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms in Ortigas and Makati, with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• A total of 20 annual leave credits to use at your discretion (including 5 credits convertible to cash)
• Fun employee engagement activities
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Essential Qualifications

• At least 2 years of experience in customer service, administrative coordination, back-office operations, service scheduling, or a related field
• German language proficiency at C1 level or higher, with excellent written and verbal communication skills
• Strong organizational and prioritization skills, with the ability to manage multiple tasks and competing deadlines
• Excellent attention to detail, particularly in documentation review, data accuracy, and record maintenance
• Proficiency in digital systems, with the ability to work confidently across multiple software platforms
• Strong problem-solving skills, proactive work habits, and the ability to work independently
• Friendly, professional, and empathetic communication skills when interacting with residents and customers

Preferred Qualifications

• Experience communicating with German customers or businesses
• Experience supporting field service technicians, installation teams, or maintenance operations
• Experience in telecommunications, fiber optic installations, construction, or technical services
• Familiarity with order management, scheduling, or field service management software

Your Daily Tasks

Customer Communication and Appointment Coordination

• Contact customers by phone one day before scheduled fiber optic installations to confirm appointments and availability.
• Respond professionally and empathetically to customer questions and concerns.
• Clarify site access requirements, including basement access, building manager coordination, key availability, and potential installation obstacles.

Technician Coordination and Operational Support

• Serve as the primary administrative point of contact for field technicians during daily operations.
• Monitor technician schedules, locations, and installation progress.
• Support field technicians with daily schedules and operational coordination.
• Identify potential delays or scheduling conflicts and coordinate appropriate solutions.
• Communicate potential installation issues to the relevant technicians.

Order Management and Documentation

• Monitor and update active installation orders across multiple client-specific systems.
• Upload installation photographs, supporting documentation, and relevant job information.
• Review installation reports and proof of work for accuracy and completeness.
• Follow up on missing or incomplete installation documentation.
• Maintain accurate records of open, ongoing, and completed installations.
• Verify that completed installation orders include all required documentation.
• Maintain an organized overview of outstanding and completed installation orders.

Billing Preparation and Administrative Support

• Prepare completed installation jobs for invoicing and handover to the relevant billing team.
• Support process improvements to ensure efficient workflows as installation volumes increase.

About the Client

Our client is a Germany-based telecommunications solutions provider specializing in fiber optic infrastructure and fiber-to-the-home (FTTH) installations. They support network operators, property managers, and installation partners across Germany and Austria through technician coordination, building cabling, installation management, and quality assurance. Their technology-driven approach combines digital workflow management, certified technicians, and streamlined service processes to improve installation efficiency and reliability. By simplifying broadband deployment and connecting communities to high-speed internet, they contribute to stronger digital infrastructure and future-ready connectivity across Europe.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!