Technical Support Engineer - German speaking (m/f)

Technical Support Engineer - German speaking (m/f)

Description -

Job Summary
The role of Technical Support Engineer is responsible for effectively resolving moderate technical issues involving Poly hardware and software through interactions with internal and external businesses as well as end users from German speaking countries. The role engages in coordinating innovative solutions while supporting businesses to minimize issue occurrences and addressing complex challenges. The role also sets the services organization's direction aligned with customer needs, represents the organization in various activities, supports initiatives for business growth through technology, and leads projects with a fresh perspective to achieve operational and strategic goals.

Responsibilities:
• Resolves moderate technical problems effectively, encompassing hardware and software encountered through interactions with internal and external businesses, as well as end users, utilizing proactive notification systems.
• Acts as a trusted consultant, engaging with stakeholders to strategically plan, coordinate, and architect innovative solutions.
• Supports internal or external businesses and end users to prevent or minimize issue occurrences, while also evaluating and resolving complex business challenges.
• Exhibits excellent communication skills and integrates case resolutions into the Knowledge Management System (KMS).
• Collaborates seamlessly with external partners, facilitating the seamless adoption of advanced systems while providing unwavering support for innovative services.
• Sets a strategic compass for the services organization, aligning it with customer needs and coordinating closely with various counterparts.
• Represents the organization through activities such as customer visits, participation in industry conferences/trade shows, and vendor meetings.
• Supports initiatives aimed at amplifying business opportunities through innovative technologies, positioning the organization at the forefront of industry evolution.
• Solves difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently.
• Leads moderate to high complexity projects, delivering professionally written reports, and supports the realization of operational and strategic plans.

Education & Experience:
• Bachelor's or Master's Degree or Technical Secondary school diploma will be a plus
• 4-7 years of work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field or an advanced degree with 3-5 years of work experience.

Preferred Certifications:
• ITIL Certifications

Knowledge & Skills:

• Communicative level of English and German
• Debugging skills
• Knowledge of Poly product portfolio would be a big advantage
• Knowledge of Python would be a big advantage

Cross-Org Skills:
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

We offer:

The base pay range for this role is 73500 PLN to 111400 PLN annually with
additional cash compensation opportunities in the form of annual cash incentive bonuses. In addition, this role may be eligible for equity awards (typically
granted in the form of restricted stock units) that are independently granted by
the Company's U.S. parent corporation, HP Inc., on a discretionary basis under
its equity plan. Pay varies by job-related skills, effort, responsibility,
working conditions, experience and work location.

Benefits:
Additionally, HP offers a comprehensive benefits package for this position,
including:
• Health insurance for the employees and their closest family
• Employee assistance program
• Employee purchase program
• Multisport card
• Life insurance
• Flex-time arrangements and work from home opportunities
• Trainings and opportunities for personal development or advancement within
the company
• Recognition programs
• Employee Capital Plans (PPK)
• Employee Pension Scheme (PPE)

The compensation and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this information at any time,
with or without notice, subject to applicable law.

Job -
Services

Schedule -
Full time

Shift -
No shift premium (Poland)

Travel -
No

Relocation -
No
Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"