Technical Support Engineer (m/f/d) - German speaking

Job Description

As a Technical Support Engineer (TSE), you will be the trusted partner that customers turn to when they need expert guidance. You'll combine your deep technical knowledge with problem-solving and communication skills to resolve issues, accelerate development schedules, and advocate for customers within Emerson's Test & Measurement (T&M) Business Unit (formerly NI).

You'll not only solve problems-you'll build relationships, educate customers, and shape the future of NI products by providing feedback to our R&D and sales teams.

In This Role, Your Responsibilities Will Be:

• Resolve customer technical incidents during installation, implementation, and/or maintenance of NI products and platforms.
• Escalate complex issues to the appropriate internal teams while maintaining ownership of customer interaction.
• Report design, reliability, or maintenance issues to R&D.
• Identify new sales opportunities through support interactions and share insights with the sales team.
• Support internal stakeholders with technical questions.
• Educate customers through training and technical engagements.
• Guide customers through product startup, troubleshooting, and solution maintenance.
• Document and share knowledge to enable customer self-service (using Knowledge-Centered Service methodology).

Who You Are:

You build the customer relationships. You make new connections and build relationships in other areas and teams. You understand what you do well, and what areas still need development and mentor(s).

For This Role, You Will Need:

• Bachelor's degree in Engineering or Computer Science (preferred: Electrical Engineering, Computer Engineering, or Computer Science).
• Professional-level English and German (B2 minimum).
• Proficiency in one or more programming languages (LabVIEW experience preferred).
• Ability to travel up to 10% of the time.

Preferred Qualifications That Set You Apart:

• Strong communication skills-able to explain technical concepts clearly to different audiences. Additional languages (French, Italian, or German) are a plus.
• Problem-solving mindset-able to integrate information, find root causes, and propose innovative solutions.
• Technical background-familiarity with electronic circuit design concepts and basic electronic instrumentation.
• Adaptable-comfortable in a dynamic environment with varied daily challenges.
• Team player-effective collaborator with peers and cross-functional teams.
• Customer-facing experience-previous experience in support or service roles is an advantage.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

About Us

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

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ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

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