Technical Support Specialist - German Speaking

About Us

At Regiondo, we're builders, doers, and difference-makers-driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands, Checkfront and Rezdy, we power more than 20,000 businesses and support over $10B in bookings globally. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world.

We work in an industry built on adventure, energy, and human connection-and that same spirit fuels how we show up every day. Spanning North America, Europe, and Asia-Pacific, our teams are united by bold goals, a bias for action, and an unwavering commitment to delivering for our customers.

Our success starts with people. Our teams are the engine behind everything we create. We value self-starters who take ownership, embrace challenges, and raise the bar-for themselves and those around them. We believe in creating space to grow, take risks, and make a real impact-and we celebrate those who lead with curiosity, grit, and drive.

If you're passionate about performance, hungry to learn, and ready to help shape the future of travel-this is your kind of place. Let's build, grow, and win together.

About the Role
We are looking for an enthusiastic Technical Support Specialist with German with excellent digital skills, for our awesome office in Sibiu, Romania.

What you will do

• Receive and handle the Operators' requests by emails, chats, and phone calls
• Advise and consult our B2B customers to master the use of our SaaS
• Process and document the Operator experience
• Contribute to the development of the internal and external knowledge base
• Document resolutions and technical advances in the internal knowledge base

What we are looking for

• Excellent language skills: German (C1) and English
• Digital affinity and good computer skills
• Experience in Customer Support eg. IT Support, Technical Support, Software/App Support is an advantage
• Self Starter and Self Learner with a happy mentality and logical thinking
• Availability to work weekend shifts

Perks and Benefits

• An environment that empowers you to learn, grow, and make a meaningful impact.
• Be a part of a fast-growing, ambitious company where your work directly drives results.
• Work with ambitious, driven, and like-minded professionals in a collaborative and dynamic environment.
• The chance to be a part of a dynamic and innovative company that is making a difference in the tour and activity sector.
• A regionally competitive benefits package.

When you join our team, you're stepping into a culture built on momentum, ownership, and clarity of purpose. We move decisively, think boldly, and stay deeply connected to our customers and the people behind the work. Across all our brands, we believe meaningful impact comes from empowered teams, aligned priorities, and unwavering commitment.

Here's what you can expect:

• High trust, real impact: You'll have the autonomy and expectation to lead with ownership, tackle problems end-to-end, and make decisions that move the business forward in meaningful ways.
• Curiosity with discipline: We value asking sharp questions, challenging assumptions, and exploring smarter ways to work. We don't just get things done, but to get them done right for our customers.
• One team, all in: Collaboration beats ego, wins are shared, and we rally together when the work gets tough.
• Space to grow: You'll be supported and stretched, taking on challenges that build capability, sharpen judgment, and accelerate your growth as a leader and problem-solver.
• Progress with purpose: We move fast, stay focused on what truly matters, and prioritise long-term impact over quick fixes.

You'll be joining a global team committed to building something that truly matters-and enjoying the ride along the way.

We'd be excited to have you with us. Together, let's shape the future of the tourism industry.