Underwriting Operations Technician - Digital (German Speaking)

Job Description

Ready to take the next step in your insurance career? Apply now to join Chubb in Madrid as an Underwriting Operations Technician - Digital.

As part of Chubb's Operations Hub for Continental Europe, this role plays a key part in supporting AI-assisted underwriting operations and ensuring the quality, accuracy, and completeness of P&C submissions processed for our underwriters and clients.

This is an excellent opportunity for someone who is detail-oriented, analytically minded, and interested in working at the intersection of insurance operations and emerging technology

Key Responsibilities:

• Review and validate AI-extracted submission data against broker documents.
• Process complex or non-standard submissions requiring human judgment.
• Prepare and quality-check policy documentation within agreed SLAs.
• Triage exception queues and resolve issues flagged by automated systems.
• Support escalation of higher-risk submissions and fraud indicators.
• Contribute to continuous improvement by identifying process gaps and supporting automation enhancements.
• Participate in testing and validating AI workflow changes.
• Produce reporting and maintain accurate records for governance and compliance.
• Work closely with underwriters, brokers, and internal teams to support efficient operations.

Qualifications

• Strong attention to detail and analytical thinking.
• Native/fluent level in German and english, any other european language would be highly valued.
• Good communication skills and a proactive, solution-oriented mindset.
• Experience in insurance or underwriting operations is preferred.
• Ability to work confidently with data, systems, and exceptions.
• A collaborative approach and willingness to learn new technology and processes.
• Proficiency using Ms Excel and AI tools.

What we can offer:

• 32 days of vacation a year
• 2 days working from home option + additional flexible days
• Working from home allowance
• Entry time flexibility
• Private medical insurance
• Life and accident insurance
• Meal allowance
• Pension plan
• Stock purchase plan
• Flexible compensation scheme
• Wellhub
• Employee assistance program
• Comprehensive Learning & Development offer

Our core values-Integrity, Client Focus, Respect, Excellence, and Teamwork-guide how we live and work. We are committed to being an ethical and honest company, fostering mutual trust and respect among our employees, clients, and partners. We strive to create a collaborative and supportive environment where everyone can perform at their best.

Chubb is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

We ensure our recruitment process is inclusive and accessible. If you require reasonable adjustments, please let us know in your application or during discussions with our recruiters.