UX Designer - AI Experiences

Company Description

TOPdesk is an international software company specializing in service management with over 700 employees in 8 countries and 5,000 customers worldwide. For our office in Kaiserslautern, Delft or Budapest we are looking for a UX Designer.

Your environment
As a UX Designer, you'll join a multidisciplinary product development team, collaborating closely with Product Managers, Engineers, and other Designers and work on AI-powered features to build the next generation of ITSM platforms. You'll work in an environment that values creativity, user-centric thinking, and teamwork, with colleagues based in the Netherlands, Germany, and Hungary. You will report to a UX Manager and regularly engage with the Design System team and other stakeholders.

Job Description

• Rapid prototyping, testing and refinement of new AI-powered concepts and product experiences, such as the creation and governance of AI agents, turning emerging AI capabilities into valuable solutions for real customer problems
• Responsibility for the entire design process from initial discovery to final delivery
• Identification of research needs and transformation of insights into intuitive, accessible, and inclusive user experiences
• Creation of wireframes, mockups, user flows, and prototypes using the most appropriate tools and methods
• Facilitation of collaborative ideation and problem-solving with teammates and stakeholders
• Ensuring of consistency and efficiency through the use of the design system, including the proposal of improvements or new components when needed
• Validation and refinement of designs through feedback gathering, usability testing, and data analysis
• Delivery of clear communication and comprehensive handover documentation for seamless developer implementation
• Close collaboration with Product Managers, Engineers, and other stakeholders to shape user-centered solutions and drive product outcomes
• Contribution to raising UX maturity and improving design processes across the organization
• Continuous monitoring of emerging trends, tools, and best practices within the UX field

Qualifications

• You have 5+ years of professional experience in UX design (medior/senior capacity)
• You have a bachelor's degree or vocational qualification in design, HCI, or a related field
• You have hands-on experience designing and shipping AI-powered features or products that are used by real customers
• You have shipped and measured the success of AI-powered feature from a human-centered design perspective
• You can advise other designers on best practices for designing and evaluating AI features, baes on your learned experience
• Your portfolio includes at least one shipped AI-powered product experience and clearly demonstrates your role, design decisions, learnings, and impact
• You are skilled at creating wireframes, prototypes, and design documentation using tools such as Figma and/or vibe coding
• You have experience working with or contributing to design systems
• You can validate designs through research, usability testing, and feedback
• You are experienced in driving strategic decisions in a product triad
• You bring strong collaboration and communication skills, helping you work effectively with engineers, product managers, and other designers
• You are proficient in English, ensuring clear communication across teams
• You are passionate about accessibility, inclusivity, and solving complex design challenges
• You have a proactive mindset and a drive for continuous improvement

Nice to have:

• You are fluent in German (business proficiency), enabling effective collaboration in German-speaking environments

Additional Information

• Working at one of the best employers in the Netherlands.
• Contributing to an international, growing company.
• 10 to Grow: you get 10% of your gross full-time salary and 10% of your contractual working time to spend freely on your personal development.
• Energy left? Use 2.5% of your time for volunteer work.
• Above all, be yourself! Diversity, inclusivity and social responsibility are of paramount importance to us.