Portugal, LisbonPortugal, Lisbon

Convatec Group PLC

Erstellungsdatum 20.03.2024

Workforce Administration Analyst | German Speaker

About us:
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2022 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit

Change is everywhere at Convatec. It's transforming our business, and helping us improve millions of lives. And we're nowhere near finished. Across every part of our business, we're pushing for better. Join us on our journey to #ForeverCaring as a Workforce Administration Analyst, and you'll do the same.

This role in Workforce Administration Service Delivery team is based in one of our global service delivery centres in Malaysia and has been created to deliver Workforce Administration services to the Convatec enterprise as part of an international team of delivery experts. Workforce Administration Analyst will be responsible for the successful delivery of Workforce Administration services and have the opportunity to play a role in defining, improving, and supporting our new HR Operating Model.

Key responsibilities in your role include:
• Analyzing company's Workforce administration processes, user feedback to identify opportunities for efficiency and simplification
• Actively providing advice on and implementing opportunities for constant simplification and efficiency of Workforce Administration processes and organizational management
• Supporting colleagues in both HR and beyond on new starter, mover, and leaver processes in compliance with the requirements and applicable legislation
• Supporting the build of our new Workforce Administration processes as part of a shared service including optimisations to continuously improve our offering
• Ensuring service delivery according to the needs for any mass changes related to Workforce Administration
• Support and participate in the drive for continuous improvement for the Workforce Administration processes, identifying opportunities for improvement and supporting the implementation of solutions when necessary
• Participate in and support a culture of customer centricity and continuous improvement for Workforce administration processes to simplify the current processes and optimise our colleagues' experience of the service you provide

Other activities in this role include:

Analysing and maintaining Workforce Administration processes:
• Supporting the build of Workforce Administration detailed processes (Local Work Instructions and knowledge transfer)
• Providing training to new users when necessary
• Support the alignment of global Workforce Administration processes with revised arrangements as part of transition to new services
• Participating in stabilizing the Workforce Administration service once live
Supporting the take-on of Workforce Administration activities that are suitable for delivery in a shared services environment

Supporting Workforce Administration queries and requests as they arise, finding solutions where needed

Service Delivery and Continuous Improvement:
• Deliver high quality Workforce Administration services in a reliable, consistent, and compliant manner
• Along with the wider HR team, improve our knowledge bases to support the development of shared services
• Ensure that Workforce Administration services are delivered in a control-compliant way
• Provide and improve reporting in line with needs related to Workforce Administration processes
• Support ad-hoc report requests in accordance with relevant service measures
• Shape the build of our new Workforce Administration processes as part of a shared service including optimizations to continuously improve our offering
• Participate in our induction program for new team members, provide feedback on the induction process and share ideas and feedback for improvement.

Who you will be working with:
• Workforce administration Service Delivery Team, HR IS team, Regional People Partners, Analytics People Partner, HR Business partners, Service Delivery Team Leads, Managers, IT provisioning and access team, Finance T&E team

What we are looking for in our successful candidates:
• 3-5 years of experience in customer-facing Workforce Administration and Service Delivery role, ideally within a Shared Services environment
• Experience in organisational management in international company desirable
• Experience in continuous improvement initiatives
• Excellent computer skills (MS 365, MS teams)
• Good communication skills, ability to adapt to different styles and at different levels
• Ability to simplify and analytical thinking are critical to success in this role
• Strong analytical mindset and customer focus
• Ability to deal with ambiguity and change
• Proactivity and an "own it" mindset
• Experience in reporting desirable
• Ability to demonstrate an appreciation and understanding of cultural differences

Language skills required:
• Good written and spoken English and German is essential (speak, read, write)

Working conditions
• We support a hybrid working approach and you will be working 1 day/week in our office.
• As you will be supporting markets in multiple time zones, some flexibility around working hours will be needed.

Our progress will give you countless opportunities to move forward too. Seek out new challenges, and you'll find them. Stretch your thinking, and you'll find new ways to make an impact. And if you embrace the opportunity to drive your own growth, you could go further, and achieve more, than ever before.

This is a big step forward.

This is work that'll move you.



Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at [email protected].

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!

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