Customer Account Specialist

At Bakelite, you'll help us create a better tomorrow with sustainable and innovative chemistry today.
We're Everywhere. Everywhere you look, you'll find products enabled by Bakelite, from stronger homes to safer automobiles and everywhere in between. With more than 100 years of history and strong customer relationships, we boldly engineer sustainable products to tackle our world's most challenging demands.
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It's Better with Bakelite.

Customer Account Specialist (12 months fixed term contract )

Join Our Team

Are you passionate about delivering outstanding customer service and building strong customer relationships? We are looking for a Customer Account Specialist to join our Customer Service team. In this role, you will be the key link between our customers and internal teams, ensuring a seamless order-to-delivery experience while contributing to customer satisfaction and business success.

What You'll Do

• Manage customer orders throughout the entire order lifecycle

• Serve as the primary contact for customer inquiries related to orders, deliveries, and order status

• Build and maintain strong customer relationships through proactive communication

• Coordinate with internal stakeholders to ensure timely and accurate order fulfillment

• Support issue resolution and identify solutions to meet customer needs

• Maintain customer data and support customer onboarding activities

• Provide customers with updates on deliveries, forecasts, and supply-related matters

• Contribute to continuous improvement initiatives and team success

What We're Looking For

• Fluent German and English, both written and spoken is a must

• Experience in Customer Service, Customer Operations, Order Management, Supply Chain, or a similar field
• Bachelor's degree in Business Administration, Economics, International Business, Languages, or a related discipline is an advantage

• Strong communication and relationship-building skills

• Customer-focused mindset with a proactive approach to problem solving

• Ability to manage multiple priorities in a fast-paced environment

• Strong organizational skills and attention to detail

• SAP or ERP experience is an advantage

• Proficiency in Microsoft Office, particularly Excel

Why Join Us?

• Be part of a dynamic international organization

• Work closely with customers and cross-functional teams

• Develop your skills in Customer Operations and Supply Chain

• Enjoy a collaborative and supportive team environment

• Take ownership and make a visible impact on customer experience and business performance

Interested?

If you are an organized, customer-oriented professional who enjoys working in an international environment, we would love to hear from you. Apply today and become part of our team.

Location: Solbiate, Italy
Department: Customer Service / Supply Chain
Working Model: Primarily office-based with one remote working day per week (Friday)

We are an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to gender, minority status, sexual orientation, gender identity, protected veteran status, status as a qualified individual with a disability or any characteristic protected by law.

Disclaimer: We are not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to an employee about this position. All resumes submitted by search firms/employment agencies to any employee of the Company via email, the Internet or in any other form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of the Company; no fee will be paid in the event a candidate is hired by the Company as a result of the unsolicited referral or through other means.