Customer Services Support - German Speaker (m/f/d)

Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.

Our portfolio comprises services driven by expertise and the latest technology - with a strong focus on innovation and digitalization in areas like Finances, Business Administration, Human Resources, Procurement, Sales and After-Sales.

In our GBS Western Europe and Africa Hub we are already more than 1500 connected people, from over 50 different nationalities spread across 14 countries. If you value diversity and innovation, you'll feel right at home here!

Discover our purpose, culture, and what makes GBS unique! Check out here!

Our MarCom, Sales and Delivery Services (MSD) business line offers expertise in Marketing, Communication, Sales, and Delivery. We deliver services ranging from sales enablement, order-to-delivery processes up to after-sales support. With our end-to-end services we empower sellers, streamline operations, and enable businesses to deliver outstanding customer experiences across all touchpoints.

Are you ready to be part of the change? Come join us!

Your mission will be...

• Assure compliant application of the company's credit policy to mitigate risk;
• Conduct regular credit reviews of existing customer accounts and determine appropriate credit limit;
• Generate and prompt distribution of reports to credit management, analysts, financial and sales management;
• Manage and respond promptly on inquiries generated by high volumes of emails, sales order blocked reports, requests from business financial and sales management, and credit reviews of existing customers;
• Escalate credit limit issues with appropriate communications to business partners;
• Work with operational excellence teams and implement process improvements with recommended procedures/policy for credit limit process.

We are looking for someone with...

• Ability to work under pressure, in a changing environment;
• Intermediate computer software skills, including Excel and other accounting packages;
• A continuous learning attitude;
• Able to propose and implement improvements in procedures;
• Strong problem solving and analytical skills;
• Strong customer focused attitude with a commitment to quality and customer service;
• Good communication skills and ability to work as a team member;
• English fluent and German conversational speaker mandatory.

What We Offer

• Belong & Innovate: Work in diverse teams where every idea matters and innovation grows through collaboration and trust.
• Flexibility that Works: Hybrid model, flexible hours, and a home office budget - because balance fuels performance.
• Health & Well-being: Comprehensive health insurance, mental health support, and active sports communities to keep you feeling your best.
• Grow Without Limits: Access world-class learning platforms, mentoring, and continuous development opportunities.
• Purpose & Perks: Contribute to sustainability and volunteer initiatives, enjoy partner discounts, and take advantage of our convenient shuttle service.

Please attach your CV in English to your application.

#Siemens

Siemens is deeply committed to fostering a diverse and inclusive environment. We are proud to be an equal opportunity employer and strongly encourage applications from a wide array of talented individuals!