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Customer Support Agent German Speaking
Erstellungsdatum 28.07.2024
Key Responsibilities
Requirements
Benefits
This position will be on shift bases 7 days 40hrs
- Helping internal and external customers,
- Contacting other departments when there is an issue to be solved,
- Keeping customer request queues as low as possible,
- Customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations),
- Handling customer request queues assigned accordingly to workload,
- Having a high knowledge of products offered by the company,
- Attending team meetings and activities,
- Taking over in the absence of their Line Manager,
- Escalating Technical Issues
- Responsible for the Emergency Procedure;
- Chat and Email quality assurance;
- Analyzing any promotion before it's launched;
- Responsible for the Banned procedure.
Requirements
- Graduation of high school or post-secondary school
- Work experience preferably at least one year
- Skills - strong communication skills; knowledge of Internet related software
- Fluency in German both written and spoken
Benefits
- Gym/Fitness monthly allowance
- Fruits and drinks in the office
- Medical Insurance
- LYRA Wellbeing Employee App
- Team building events and outings
- Discretionary annual performance bonus
This position will be on shift bases 7 days 40hrs
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