Fulfilment Specialist - German Speaking

A bit about the role:

Responsible for performing necessary Fulfilment tasks delegated by manager or lead agent. Will follow created procedures and workflows and deliver based upon those. Identifies and escalates priority issues.

Advanced command of English and German is necessary to succeed in this role.

Key Responsibilities:
• Travel documentation administration - sending invoices, itineraries, and other relevant travel documents to all markets via email and post for FIT and Charter customers.
• Brochure fulfilment for all markets
• Handling ship manifests
• Back Office tasks relating invoicing.
• Handling Loyalty Inbox
• Medical Screening Form process support.
• Updating customer profiles where required.
• Service Web bookings (market dependent)
• Will work with Inside Sales teams globally to support Groups admin, Charter and Block space groups.
• Support on ad hoc projects as required.

Knowledge & Skills:

• Advanced English and German language skills.
• Learning Agility. You will have the desire to be in constant learning mode.
• Teamwork. Be willing to support your team and the other teams in the business and be able to change your point of view.
• Self-Discipline. Commitment to self-improvement and be aware of how your decisions affect those around you and manage your time efficiently.

Key Personal Attributes/Behavioural Competencies:
• Self-driven and independent, yet with a will to ask and understand.
• Relationship building & influencing skills.
• Curious and dedicated
• Effective & confident communication skills
• Ambitious and thrives in a high-paced, international, changing work environment.
• Problem Solving Skills
• Customer Service oriented: delivering results and meeting customer expectations.

You will get:
• To be part of a dynamic and dedicated team, with highly skilled colleagues.
• Opportunities to work on a global level, with senior management.
• Excellent growth opportunities and the ability to impact with velocity.

HX Spirit:
• Passionate Explorers: We are proud of our history and are driven to create more.
• 'Can-do' Mindset: We jump-in and proactively contribute to the greater good.
• Humble Leadership: We have a short distance between leaders and teams.
• Genuine Interactions: We want all people to be their true selves.
• Supportive & Collaborative Teams: We are curious and generous with our knowledge. We Trust.