German-speaking Tour Escort

The success of Costa Crociere is the result of the union between individual talent and the collaboration of our crew on board. Our crew members are constantly on standing on the frontline to make our guests happy, guaranteeing them an unforgettable, exciting, and above all, entertaining and fun-filled cruise. Positive and proactive attitudes, customer orientation, passion for service, knowledge of English and constant training are the keys to success in realizing this magic. The company is experiencing a moment of growth and constantly strives to improve its services through continuous and persevering innovation aiming to surprise guests by exceeding their expectations. Costa Cruises is ambassador of Italian style in the world and is looking for new talents willing to be part of our international crew.

Excursions (Tour Escorts)

The Tour Escort is the expert on the excursions offered on the cruise route. He/She is passionate for discovering destinations, their history, art and culture. He/She has a strong propensity to sell and service to the guest especially during visits to the harbor. Good knowledge of at least two foreign languages ​​is required. Experience in the field of sales and / or touristic accompaniment is an added value. Main responsibilities

• Maximizes revenues for the tours area suggesting new opportunities in accordance with Tour Manager guidelines
• Monitors Guest activities during excursions to ensure compliance with service standard and safety procedures
• Takes active part in a work environment that support a successful safety culture. Is a dynamic contributor in following safety policy and procedures
• Establishes, develops and maintains relationships with Guests onboard and on tours to generate new business selling package tours in accordance with budgeted targets
• Organizes back office activities and prepares all support material (ie. ticket, stickers, maps) before sightseeing to provide adequate organization at tours starting, and checks the correctness of the final disembarkation transfers assignments in accordance with Tour Manager guidelines and planning
• Reports to Tour Manager (in writing or verbally) on tours Guest needs, interests, and opportunities for new products and services to better fit Guest needs and increase company revenues
• Listens to Guest’s complaints (ie. sales, excursions) and informs the Tour Manager to find the appropriate solution, if needed, or assure other departments are punctually informed
• Gives assistance to injured Guest on tours to ensures adequate support in accordance with Company’s procedures and guidelines
• Occasionally provides language translations during excursions in order to guarantee the language service during tours

Skills:

• Education & Professional Experience:
  • Secondary School in tourism or languages
  • Degree in languages tourism communication is highly appreciated
  • Experience in Sales or Tour Operator is a plus
• Technical skills:  MS Office, iOS, Android, Sales Techniques, Public Speaking, Problem Solving
• Language skills: English & German fluent, additional languages are a plus
• Result Orientation: Feels accountable for results. Is proactive and ready to take decisions up to own responsibility. Plans the work and monitors that results are achieved.
• H.E.S.S.: Is safety driven. Understands and respects rules. Is proactive and accountable for his/her safety behaviour. Promotes sustainability.
• Service & Quality: Puts Guests and internal clients at the center. Is service driven. Ensures an excellent service quality. Makes sure expectations are exceeded in line with brand positioning.
• Cooperation: Communicates effectively; Works in team; Develops network; Adopts a transparent and respectful approach; Relates to others considering and respecting diversity.
• Ethics: Fully respects the Code of Business Ethics and Corporation standards; Always adopts an ethical approach in line with Company values.

If you like to play, you want to discover a new world, speak English and have the passion for languages, travel, people and cultures, join our team and apply through the "Bewerben"-button! Find out the positions we are currently looking for on our career website at www.career.costacrociere.it