Hotel Partner Support Associate (German and English)

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Role Summary

Assist in the resolution of customer questions and inquires in booking, configuring, or consuming Expedia Group travel-related services. Adept at resolving issues efficiently and effectively.

Job Description

Hotel Partner Support Associate (German & English)

Join a collaborative, multinational team supporting Expedia Group's lodging partners across the EMEA region. As a Hotel Partner Support Associate for the German-speaking region, you'll play a key role in delivering premium service through thoughtful and high-impact interactions in both German and English. You'll focus on meaningful back-office and receiving phone calls and proactive problem-solving that adds real value, within a supportive team that values continuous learning, with extensive training and coaching to help you find success in your role and grow your career. Based in our modern offices in Prague's vibrant Karlin district, this partnership-driven role offers real opportunities for career development within a global travel tech leader.

In this role, you will:

Support our Hotel partners

• Work involves advanced and more complex support tasks
• Deliver efficient, high-quality support to lodging partners via voice and email always aiming to minimise customer effort.
• Analyse data to quickly diagnose and resolve complex issues, ensuring timely and effective solutions.
• Take a proactive approach to customer interactions, ensuring thorough resolution and building trust for future engagements.
• Communicate with professionalism, empathy and clarity
• Collaborate cross-functionally with internal teams to escalate and resolve issues that impact partner satisfaction.
• Juggle multiple priorities with precision, consistently meeting deadlines in a fast-paced environment.
• Identify and suggest process improvements that enhance both customer satisfaction and operational efficiency.

Experience and Qualifications:

• German: Full proficiency (Native or C1)
• English: Very strong communication skills, both written and spoken
• Strong knowledge of Excel
• Basic understanding of SQL (nice to have, not mandatory)
• Combination of Call Center responsibilities and Back Office tasks
• Support for Hotel Partners
• 6-12 months of customer service experience, ideally from a fast-paced, customer-centric environment.
• Fluent in both German and English, with excellent written and verbal communication skills in both languages.
• Confident using customer care management tools and Microsoft Office programs to stay organized and efficient.
• You have a problem-solving mindset, and you handle challenging situations with professionalism, empathy, and tact.

Salary:

• This role is paying 660,000 CZK

The total cash range for this position in Prague is Kč450,000.00 to Kč630,000.00. Employees in this role have the potential to increase their pay up to Kč720,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediggroup.com/life.

You can find the benefits for this location and any collective agreement that may apply here.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.