INSIDE SALES FOR GERMAN MARKET

MONDRAKER (Blue Factory Team S.L.U.)

Mondraker was established in 2001 in Alicante, Spain. The ethos then was the same as it is now - produce incredible bikes, work with incredible people and have fun along the way.

The subsequent twenty years has seen that ethos remain front and centre and has helped to secure Mondraker as a market leading brand who always lead and never follow.

Following the release of the pioneering Forward Geometry, making history with three medals at the same DH World Championships or ground breaking technology such as ZERO, Mondraker have cemented their position as one of the most forward thinking bike brands in existence and built foundations to allow the next chapter of growth.

Job description

At Mondraker, we don't just build bikes; we create experiences that change lives. We want our customers to feel the same thrill we feel riding a high-performance bike for the first time. And you can be a key part of this adventure!

We're looking for an inside sales at Mondraker that be in charge of the German market. As part of the inside sales department no day is the same as the last. This job involves looking after our customers in the German market and supporting our sales force. You will solve problems and be in direct contact with our German dealers. You will build relationships with people who rely on you to keep their teams running smoothly. This position reports directly to the head of customer service.

We are looking for a teammate with excellent customer service and a willingness to learn. Because you will be constantly talking to customers to assess problems and look for solutions. This position requires strong communication, leadership and problem solving skills.

As the main point of contact between the German dealer base and Mondraker Head Office this position is vital to building and maintaining sustainable, mutually beneficial relationships.

The successful candidate will work in conjunction with the German Sales Team whilst being located in the Spanish Head Office in Alicante.

Are you ready to ride with us?

This is your moment to be part of something big. If you feel your energy, passion, and talent can make a difference, we want to meet you!

Your main functions will be:

• Technical product advice.
• After-sales management.
• Order management.
• Supporting our sales force.
• Preparation of reports for management.
• Management of guarantees and incidents.

Requirements

• Native German speaker or C2.
• Excellent communication skills and confident phone manner.
• Experience within the bicycle industry, ideally within a Sales Support role.
• A strong technical knowledge of bicycles.
• A passion for providing excellent customer service.
• Ability to work as part of a team as well as independently when required.
• Able to make decisions and problem solve in a timely fashion.
• Competent in Microsoft Outlook & Office.
• Able to speak Spanish or English.