Inside Sales Specialist (f/m/d)

Working at Freudenberg: We will wow your world!

Responsibilities:

• Quotation Management: Review customer requirements, align with Account Managers, enter RFQs into CRM, coordinate with production plants and follow up on quotes
• Order Management: Manage sample and tooling orders, including system entry, plant coordination, delivery tracking and invoicing
• Pricing Management: Maintain customer pricing in SAP and support price adjustments in alignment with Account Managers
• Master Data & Billing: Manage customer master data and handle debit/credit notes related to pricing issues
• Customer Systems & CSR: Work on customer portals and manage Customer Specific Requirements (CSR)
• Contracts & Planning Support: Support customer contracts, SCM agreements and update forecasts and planning data
• Feedback & Evaluation: Monitor supplier evaluations and collect customer feedback for internal improvement
• Cross-functional Collaboration: Work closely with internal teams to ensure alignment and customer satisfaction

Qualifications:

• Education: Degree in Business, Sales, Engineering or a related field
• Experience: 2-3 years of experience in Inside Sales or Customer Service
• Languages: Fluent in German (native preferred) and English
• Systems Knowledge: Experience with CRM tools (e.g. MS CRM) and ERP systems (SAP)
• IT Skills: Proficiency in Microsoft Office, especially Excel and Outlook
• Communication: Strong written and verbal communication skills
• Organization: Excellent organizational skills with ability to manage multiple priorities
• Mindset: Customer-oriented, proactive, team player with strong problem-solving attitude

The MINIMUM gross annual salary for this position in Italy is €31,125.00. Compensation for this position will be determined by the candidate's qualifications, experience, education, and overall alignment with the role's responsibilities.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg Sealing Technologies S.a.s. di Externa Italia S.r.l.u.