Merchant Support Representative

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Ready to take your career global?

Make your mark at one of the biggest names in payments. We're looking for a Merchant Support Specialist (German-speaking) to join our ever evolving Merchant Operations team within Global Payments Europe and help shape the future of global commerce.

What you'll own

• Provide timely and professional support to merchants via email and phone, ensuring a positive customer experience
• Handle merchant inquiries and claims related to payments, transaction processing, statements, portal access, declined transactions, and account adjustments
• Investigate and resolve incidents associated with card acceptance and payment processing activities
• Support merchants in navigating customer portals and understanding payment-related processes and services
• Maintain confidentiality and ensure compliance with company policies and information security requirements

What you'll bring

• Fluency in German and Czech; other language skills are considered an advantage
• Strong customer service mindset with a commitment to delivering high-quality support
• Excellent communication and interpersonal skills with the ability to build trust and rapport with customers
• Strong problem-solving skills, sound judgment, and the ability to manage multiple priorities effectively
• Reliable, detail-oriented, and results-driven approach with the ability to work both independently and as part of a team

It's a bonus if you have

• Experience in customer support, merchant services, payments, banking, or financial services
• Knowledge of payment processing, card acceptance, or transaction lifecycle management
• Experience working with customer portals, ticketing systems, or CRM platforms

Additional requirements

• Professional and confidential handling of sensitive customer and business information
• Proactive approach to process improvements and operational excellence
• Ability to contribute to innovation and continuous improvement initiatives within Merchant Operations
• Strong focus on accuracy, accountability, and customer satisfaction

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].