Service Desk Agent L1 with German- night shift

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer's IT productivity and contribute to the organization's success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

For this role we are looking for someone to join our team in Prague, CZ. The job will be in night shift. Position is fully remote within EU.

Task and Responsibilities:

Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products

Meticulous documentation of end user issues in ITSM tool

Adherence to processes and knowledge documents

Ticket backlog management

Continuous service improvement activities - knowledge script creation, training document updates etc.

Close collaboration with Onsite IT technicians from all over the world

Work outside of standard business hours and on weekends

Requirements

Language skills: fluent German and English, other languages are advantage

Advanced MS Office apps knowledge a plus

Strong problem solving/analytical abilities

Good communication skills

Attention to detail and ability to multi-task

Ability to work independently and effectively

Readiness to follow direction and best practices

Planning and organizing skills

Team player and supportive personality

Candidates have to declare Criminal record extract not older than three months

Benefits

• Broad range of activities, tasks, and projects
• Flexible working conditions
• Minimum 5 weeks of vacation
• Paid sick days
• Meal vouchers
• Vouchers (B-day voucher, wedding, and new born surprise)
• Contributions to wellness programs (multisport card)
• Fishing for Friends program - our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits

Is IT in your DNA?